Refund and Cancellation Policy

Refund and Cancellation Policy

Sabsan Holidays (“Sabsan Holidays” or “we”) try to ensure that we only promote Deals that our Customer will enjoy. We understand, however, that occasionally, this is not always the case. This Policy sets out the circumstances in which Sabsan Holidays may provide refunds to our Customers (“Customer” or “you”) in respect of a specific Deal.

Please note that this Refund Policy only applies to purchases of Local Tours and Tour packages and does not apply to Flights or Park Tickets or Cruises purchased through Sabsan Holidays which are subject to the refund policies of the respective flight or parks or cruise operator.

Following policy apply for cancellation and refund

• All Cancellations made 4 to 5 days prior to the Tour departure time NO charges will be applicable.
• All Cancellations made 72 hours prior to the Tour departure time 50% charges will be applicable.
• If Cancellation made within 72 hours to your Tour departure time 100% charges will be applicable.
• 100% cancellation charges are applicable, Once the flight and hotel vouchers are issued, as the booking has already been confirmed.
• No refund will be made for unused / partially used tours or services and Non-refundable entry tickets if any.
• Under circumstances where the vouchers are issued immediately / specific Group departure tours, the above cancellation policy would not be applicable and 100% cancellation charges prevail.
• For payment made through Credit / Debit card, the refund amount will be made as per the above terms, minus a 5% of the tour amount.
• If eligible for Refund, your Amount will be returned back to your Account within 7-10 working days.

SUBMITTING A REQUEST FOR A REFUND